10Bikes offers experienced cyclists who travel to Melbourne a quality ‘ride’ delivered to them, set up and ready to go.

 

Q. Why 10Bikes?

Our bikes are perfect for:

  • Executives travelling to Melbourne who want to keep up their regular training. You don’t need to travel with your prized possession
  • Anyone new to road cycling who wants to try out a quality bike before they commit
  • Visitors to Melbourne wanting to enjoy the cycling while they’re here

Q. Where can I get a 10Bike dropped off?

You can choose a Melbourne Hotel in the CBD, Docklands and Southbank. Or, we can arrange a central Melbourne drop off. Simply request this and we will ring to confirm time and place.

Q. What time can I get the 10Bike dropped off and picked up?

For your convenience, we can arrange a drop off during 6-9am, 5-10pm. If you’re in town for business, hopefully you can make this before a conference dinner or before/after a day in the Melbourne office. This also means for early morning rides we can drop off the night before ensuring you’re ready to ride soon after the alarm goes off.

Q. What do I need to bring with me?

Just bring your riding kit, shoes, helmet and drink bottle. Every 10Bike is supplied with Shimano SPD Road pedals we also stock Shimano SPD Mountain, Speedplay, Look Keo and flat pedals (or supply your own flavour), a toolkit (a Co2 canister, spare tube, tyre levers and allen key), a drink bottle (to keep) and lights.

If you forget something, let us know and we can try to help out.

Q. What size bike frame should I order?

To ensure you get the right size, here are the fit details for our Giant bikes. We currently stock XS, S, M & L frames listed below.

CONVENTIONAL FRAME SIZING (CM) RIDER HEIGHT COMPACT ROAD FRAME SIZE SEAT TUBE / TOP TUBE LENGTH (CM)
49-51 5’2″ – 5’4″ XS 42/52
51-54 5’4″ – 5’7″ S 44/53.5
55-57 5’7″ – 5’11” M 50/55.5
58-60 6’0″ – 6’3″ L 55.5/58.5

If you need a different size, or have a question please email us. We will be adding more frame sizes soon!

Q. I’m new to road cycling, can you help?

Yes, we can. From advice to the frame size and cycling gear to cycle routes and clubs, we can help get you started.

Q. What happens if a bike is stolen or damaged?

Just as you would with your own bike, we want you to take care of your 10Bike. However, we know that sometimes things happen. Before you hire, read and review our Terms and Conditions. This includes agreeing to an insurance payment of $2,000 which will be charged should your bike not be returned or be damaged during your rental.

Q: Are my personal and payment details secure?

Yes. We ensure that any personal details are held securely through a website and database with restricted access.

Any payment details are managed through Pin Payments, a secure Australian payment gateway. 10Bikes does not retain any of your credit card details.

Q: What information do I need to book?

Simply email us at info@10bikes.com.au with the following details. We’ll be in touch to confirm to secure payment and discuss delivery details.

– Requested start and end dates, and times
– Frame size – XS, S, M or L (see FAQs for more info)
– Supplied Shimano SPD pedals, or BYO pedals
– Any other bike set up requests (e.g. stem length and height, seat height)
– Full name, contact number and email address

Q: How do I measure my seat height?

When you book, you let us know your seat height. Simply measure along the seat tube from the centre of the pedal axel to the top of the saddle. We’ll also provide an allen key with your rental so you can make any last minute adjustments.